Terms & Conditions

Terms & Conditions
Terms & amp; Conditions


 


 

Returns, Exchanges & Complaints

You have 14 days after receiving your goods, in most cases, you can change your mind and get a full refund as long as the goods are unmarked and unused. 

Up to 30 days If your item is faulty, you can get a refund.

Returns must be sent back by signed for delivery with your invoice number within 14 days.

WE WILL REQUIRE YOUR TRACKING NUMBER TO MAKE SURE WE HAVE  RECEIVED YOUR RETURNS. Unfortunately we are not responsible for items that are lost in the post.

If your returns fails to reach us please contact Royal mail and put in a claime for lost goods.

Return postage costs are to be met by the customer unless the goods are found to be faulty.


Goods becoming damaged in your opinion through defective materials or poor

 workmanship must be returned for inspection immediately and if

necessary the item may have to be returned to the manufacturer for testing.

In these cases 28 days must be allowed. Under no circumstances should

items be continued to be used when damaged, as you will be deemed to

have accepted the goods in their damaged condition. Postage fees will be

reimbursed for justified damages.

colour may vary from the photos on the web site to the actual product.

If you have any complaints about this 

website or any products or services offered,

please send your comments to f7lde@live.co.uk We will deal with

your email within 5 working days.

Price Changes & VAT
Every effort is made to maintain the prices quoted on this website but this is

not always possible. We reserve the right therefore, to discontinue any item

from this list and change prices as and when necessary.

Prices shown include VAT where applicable.

Please note: Handling and collecting of any personal information are processed in accordance with local law  and are not sold on to third parties

 

Saddles

All Fylde saddles are adjustable to fit different shapes and can be adjusted to fit different ponies. Our saddles are mainly made on a wide Tree and then adjusted to a medium/wide or an extra wide depending on what you order at the time but we prefer to fit them from a template as this gives us a better indication of the fit needed.However please do not order a saddle from D to D measurement as this is impossible to measure as every saddle is different and depending on the amount of flocking the saddle has will alter the fit even if it has the same D to D measurement.If a saddle does not fit the customer is responsible for the return postage.

Fylde Saddlery Ltd
Hillcrest
Skitham Lane
Out Rawcliffe
Preston
Lancashire
PR3 6BE
U.K.

 reg company number 06140740

VAT number 156 8475 28

ORDER CANCELLATION FORM

 Cancellation Form (PLEASE PRINT OFF AND SEND BACK WITH GOODS TO OBTAIN A REFUND)

 

ORDER CANCELLATION FORM (14kb)